Privacy Policy for Dhanam Collections

At Dhanam Collections, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our online store. We comply with India's Digital Personal Data Protection Act (DPDPA) 2023.

Information We Collect

We may collect the following types of information:

Personal Information:

  • Name, email address, mobile number, shipping/billing address

  • WhatsApp number for order updates and communication

  • Payment details (processed securely by Razorpay/PayU)

Usage Data:

  • IP address, browser type, pages visited, time spent on site

  • Device information for order tracking and delivery optimization

Order Data:

  • Product preferences (size, color, fabric type)

  • Purchase history for personalized recommendations

How We Use Your Information

We use your information to:

  • Process orders, arrange shipping, and provide order updates via WhatsApp/SMS

  • Verify identity and prevent fraud during checkout

  • Send promotional offers (only with explicit consent via checkbox)

  • Improve website functionality and product recommendations

  • Respond to customer queries via email/WhatsApp

  • Comply with legal obligations under Consumer Protection Act 2019

Data Security

We implement industry-standard security measures including:

  • SSL encryption for all website transactions

  • Secure payment gateways (Razorpay, PayU, COD via verified partners)

  • Regular security audits and malware protection

  • Data stored on secure Indian servers compliant with DPDPA

No internet transmission is 100% secure, but we take all reasonable steps to protect your data.

Sharing Your Information

We do not sell or rent your personal information. We share data only with:

  • Shipping partners (DTDC, Delhivery) for delivery

  • Payment processors for transaction completion

  • WhatsApp Business API for order notifications (with consent)

  • Government authorities when legally required

Cookies & Tracking

We use essential cookies for:

  • Shopping cart functionality

  • Login session management

  • Payment processing security

  • Basic analytics (Google Analytics - anonymized)

You can manage cookie preferences through browser settings.

Your Rights (DPDPA 2023)

You have the right to:

  • Access your personal data anytime via My Account

  • Request correction/deletion of information

  • Withdraw consent for marketing communications

  • File complaints with our Grievance Officer

  • Data portability request

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

Third-Party Links

Our site may contain links to external sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy. Changes will be posted on our website with notification via email/WhatsApp.

Grievance Redressal Officer

Name: Shiva Kumar
Email: dhanamcollectionsofficial@gmail.com
WhatsApp/Phone: +91 9063727111
Address: Door No: 43-115-16, Ajith Singh Nagar, 48 MC Division Village, Vijayawada Central Mandal, NTR District, Pincode - 520015

Response Time: 48 hours for all queries/complaints

Dhanam Collections
Women's Ethnic Wear
Door No: 43-115-16, Ajith Singh Nagar, Vijayawada - 520015
WhatsApp: +91 9063727111 | Email: dhanamcollectionsofficial@gmail.com
Website: www.dhanamcollections.com